Environment

Our sustainability goal is to reduce our carbon footprint and to do what we can to contribute to a sustainable future.

Climate change commitment

Climate change presents both challenges and opportunities for Truecaller, and we acknowledge our responsibility to address its impacts. Over the long term, we are committed to enhancing our understanding of climate-related risks and opportunities, strengthening our data processes, and preparing for future disclosure requirements, including alignment with CSRD and ESRS. We will gradually expand our climate-related disclosures as part of our CSRD/ESRS readiness. Our focus is on building resilience, reducing our environmental footprint, and ensuring transparent and reliable reporting as stakeholder expectations evolve.

Energy efficiency and positive environmental impact

Reducing the carbon footprint

Reducing the Carbon Footprint Carbon Footprint Measurement Truecaller conducts carbon emissions assessments in accordance with the GHG Protocol, covering all material emission sources across its operations. A Carbon Management Plan guides the company’s decarbonization efforts. Aligned with business growth, targets from 2026 onward focus on reducing emissions intensity (emissions per revenue). The goal is to reduce carbon intensity by at least 15 percent by 2030 compared with the 2023 baseline.

In accordance with the GHG Protocol, the internationally recognized standard for measuring carbon dioxide emissions,

Taking into consideration the breakdown of the emissions sources, we established a three-year plan to reduce carbon emissions as follows:

• Scope 2 emissions from our offices from electricity consumption
• Scope 3 emissions in category 3 from the offices in India from earlier stages as certain energy losses occur in electricity transmission
• Scope 3 emissions in category 6 from business travel by air and rail
• Scope 3 emissions in category 7 from the offices in India from commuting

Performance in 2025

Overall carbon intensity decreased by 13%, from 0.38 tCO2e/SEKm to 0.33 tCO2e/SEKm. The reduction was driven by improved operational efficiency, higher output, and the elimination of Scope 3 Category 3 emissions, reflecting continued progress toward emissions optimization.

GHG Emission Scopes

Scope 1 emissions Scope 1 emissions are direct greenhouse gas (GHG) emissions from sources a company owns or controls. Truecaller generates no Scope 1 emissions, as it does not own or operate fuel-based equipment or vehicles.

Scope 2 emissions – Indirect greenhouse gas (GHG) emissions from purchased electricity consumed by the company.

Our offices in India (Bangalore, Gurugram, and Mumbai) and Stockholm continue to prioritize reducing electricity-related emissions. The Bangalore office, which accounts for most Scope 2 emissions, has achieved LEED Gold certification and plans to implement energy‑efficient lighting and enhanced HVAC efficiency reviews. These and other measures are expected to generate energy savings of about 10–15 percent across all Indian offices over the next three years. Emissions from electricity use at the Stockholm office are minimal.
Scope 3 emissions, Category 3 – include emissions from energy-related activities that occur upstream in the value chain. In 2025, Scope 3 Category 3 emissions will be included under Scope 2 reporting.
Scope 3 emissions, Category 6 – relate to business travel, with most emissions coming from domestic air travel within India. Efforts are underway to reduce business travel by increasing the use of digital meetings.
Scope 3 emissions, Category 7 – include emissions from employee commuting. These emissions mainly result from commuting in conventional fuel-powered vehicles. Initiatives such as carpooling and incentives for greener commuting options are being evaluated.

We are now following a plan to reduce carbon emissions intensity by at least 15 percent by 2030 compared with the base year of 2023.

Green buildings Certifications

Truecaller’s offices are located in environmentally responsible buildings that promote energy efficiency, employee well-being, and sustainable operations.

Stockholm Office: Located in a LEED Platinum–certified building that reflects the highest standards of sustainability, energy efficiency, and indoor environmental quality.

Bangalore Office: Operates in a LEED Gold–certified facility with energy-efficient interiors designed to minimize resource use and promote a healthy workplace. Gurugram Office: Located in a LEED Gold–certified building aligned with the WELL Building Standard, supporting improved air quality, natural lighting, and employee well-being.

Data centers

Reducing environmental impact through cloud infrastructure Following the full transition to Google Cloud Platform (GCP) and the decommissioning of our physical data centers in 2024, our 2025 strategy focused on rigorous monitoring and management of our cloud-based footprint. For the full year 2025, our total location-based carbon footprint was 2,656 tCO2e. This figure highlights a significant efficiency advantage relative to the broader technology sector. Because Truecaller’s architecture processes lightweight signals rather than heavy media content, our carbon intensity per user is exceptionally low compared to industry peers. We effectively protect over 450 million users with an annual carbon footprint that is a fraction of that generated by mediaheavy platforms. Furthermore, the majority of our resources are deployed in the Asia-South region, ensuring data locality.

This reduces network latency and ensures that energy is consumed as close as possible to our largest user base, minimizing transmission-related inefficiencies.

Waste management

We remain focused on reducing waste and increasing waste recycling at all offices. We are continuing to collect all electronic equipment that has reached the end of its life cycle and we are exploring new partnerships to improve collection and recycling options for our offices. In addition to reducing waste, we are also aiming to create positive effects for the community through our CSR initiatives.

In the places where it is possible, we are also aiming to exceed our waste reduction targets. This includes measuring progress made, not only in electronic waste, but also in areas such as household waste, food waste and plastic waste. Having this ambition will enable us to measure and evaluate our progress in the years ahead. Wet and dry waste are sorted, recycled and turned into safe fertilizers to be used in the parks around our offices. All electronic waste and wet and dry waste are collected, sorted and measured, and all reports are sent to the Indian Pollution Board via the tech parks where we have our offices.

Truecaller's commitment to e-waste management, ensuring that all IT equipment is reused, refurbished, or disposed of in accordance with established procedures and regulations. During the year, we enhanced our e-waste management by partnering with an authorized recycling provider. The first phase focused on our offices in India, where obsolete laptops were recycled in compliance with environmental legislation and circular economy principles.
Through these initiatives, 13.32 kg of CO2 emissions were offset. Our goal is for all Truecaller offices worldwide to implement certified e-waste management by 2026, including the refurbishment and donation of suitable devices to schools and community programs.

Tracking Wet and Dry Waste
Strengthening waste segregation, particularly for food, household, and plastic waste, remains a priority. To enhance transparency and enable better progress tracking, waste categorization measurements have been introduced. At our Bangalore office we collected: 865 kg paper waste. 335 kg plastic waste and 103 kg metal waste. In India, all wet and dry waste generated at our offices is collected, sorted, and measured by facility operators to ensure responsible handling and traceability. Organic waste collected on-site is converted into eco-friendly fertilizer used for landscaping and green-area maintenance on and around the our premises. We aim to further reduce waste generation by expanding the use of recycled paper and minimizing the use of plastic and metal water bottles

Water Consumption :
Dedicated water meters were installed at our Bangalore office to enable precise measurement and improve conservation planning. For all other offices, water consumption continues to be calculated using a methodology based on average operational occupancy to ensure consistency and transparency. On average in 2025 • Fresh water consumption: 168,000 litres per month • Recycled water used for sanitation: 89,000 litres per month, reducing reliance on fresh water resources.

Optimizing resource efficiency

We continue to leverage intelligent workload management to decouple business growth from environmental impact — a notable achievement in a year where the wider tech sector saw rising emissions driven by increased AI compute demand. Our server systems adapt dynamically to user activity, scaling computing power up only when necessary and scaling down during periods of lower activity. Data from 2025 demonstrates the success of this approach: despite the continuous addition of new services, our monthly carbon footprint has stabilized and trended downward compared to previous peak levels. This confirms that our dynamic scaling capabilities are effectively minimizing unnecessary energy consumption, allowing us to expand our service offering without a proportional increase in our environmental footprint

More on various areas that we focus can be read in our ESG Reports and Disclosures section.