Truecaller's sustainability approach

Truecaller’s mission is to ensure secure communication. Individuals and businesses should be able to communicate without exposure to fraud or spam, which disrupts, creates distrust and impedes economic activity

Key areas in our sustainability work:
Truecaller’s sustainability framework is built on three pillars: environment, social and governance. Within these pillars, we define focus areas based on our double materiality analysis, which identifies where Truecaller has or is expected to have the most significant impacts, risks and opportunities. Read more about the double materiality analysis in the 2024 Annual Report. Truecaller enables safer, more secure communication for individuals and businesses. Our mission is to provide trusted communication solutions free from risks such as fraud or spam, while minimizing environmental impact, fostering an inclusive workplace and upholding the highest standards of data integrity and ethical business conduct.

Sustainability Report Highlights

We are proud to share the progress made across our key focus areas , reflecting our ongoing commitment to responsible growth, transparency, and positive impact.

Among this year’s highlights:

As a digitized platform and service provider, Truecaller has a limited impact on the environment. Reducing greenhouse gas emissions is an important goal and we work to limit greenhouse gas emissions by improving their infrastructure to minimize resource use, reduce costs and the carbon footprint.

Climate change commitment

Climate change presents both challenges and opportunities for Truecaller, and we acknowledge our responsibility to address its impacts. Over the long term, we are committed to enhancing our understanding of climate-related risks and opportunities, strengthening our data processes, and preparing for future disclosure requirements, including alignment with CSRD and ESRS. We will gradually expand our climate-related disclosures as part of our CSRD/ESRS readiness. Our focus is on building resilience, reducing our environmental footprint, and ensuring transparent and reliable reporting as stakeholder expectations evolve.

Carbon Accounting and Management

We calculate our carbon footprint to establish a baseline and decide on actions to reduce our emissions going forward. Taking into consideration the breakdown of the emissions sources, we established a plan to reduce carbon emissions .

🔹 Advances in Greenhouse Gas (GHG) Reporting

Our Target for carbon emissions is a reduction in carbon emissions of 15 percent by 2030 reinforcing our commitment to climate action.

🔹 Circular Economy Initiatives
Our efforts this year included expanding e-waste management programs and transitioning toward more sustainable infrastructure solutions.

🔹 Strategic Shift to Cloud: Advancing Efficiency and Reducing Environmental Impact
We successfully decommissioned our Stockholm data center and transitioned to a more energy-efficient cloud infrastructure. This strategic move marks a major milestone, significantly reducing the energy and resource demands associated with maintaining physical infrastructure.

🔹 Strengthening Governance Frameworks
We introduced updated governance policies, including our Code of Conduct, Employee Grievance Policy, Group Privacy and Data Protection Policy, and Anti-Corruption Policy, strengthening our commitment to ethical business practices.

🔹 Achieving ISO Certifications
We secured three important ISO certifications:

• ISO 27001 for Information Security
• ISO 9001 for Quality Management
• ISO 22301 for Business Continuity Management
  These certifications demonstrate our adherence to global best practices and operational excellence.

Sustainability reporting and beyond :

Double Materiality Assessment

• The double materiality analysis conducted with the help of an external agency which is required under the Corporate Sustainability Reporting Directive (CSRD) examines the external impact on Truecaller and also Truecaller’s impact on the environment and society. This two-dimensional approach allows us to identify and assess risks and opportunities – both within and outside of our organizational boundaries.
• Bringing in and compiling all of these perspectives resulted in the understanding that Truecaller should focus on the following sustainability topics:
• Environment: Reporting on carbon footprint and plans to reduce carbon emissions, green buildings and waste management
• Social responsibility: employee wellbeing, human capital, diversity, equality and inclusion, human rights, customer satisfaction and community engagement
• Governance: corporate and sustainability governance, trust and integrity, and data privacy and security (including cybersecurity and information security)

More on various areas that we focus can be read in our ESG Reports and Disclosures section.