Truecaller's impact on the world

Truecaller enables secure and relevant conversations between people and makes it effective for companies to reach consumers. Fraud and unwanted communication are endemic to digital economies, especially in emerging markets. Truecaller's mission is to create trust in communication. Fraud and unwanted communication have accompanied digital growth, which has led to unwanted calls and SMS as well as mistrust and hindering economic activity. Our estimate is that over $ 20 billion is lost to online fraud every year. On average, 1 in 4 calls and about 6 messages each day come from unknown numbers, resulting in the user hesitating to answer or write back. Truecaller's vision is to make the communication of the future smarter, safer and more efficient.

Key areas in our sustainability work:
Truecaller’s sustainability framework rests on three pillars: the environment, social and governance. Within these, we categorize and identify focus areas based on an assessment of the double materiality analysis, which shows where Truecaller has, or expects to have, the most significant impacts, risks and opportunities.

2024 Sustainability Report Highlights

We are proud to share the progress made across our key focus areas in 2024, reflecting our ongoing commitment to responsible growth, transparency, and positive impact.

Among this year’s highlights:

As a digitized platform and service provider, Truecaller has a limited impact on the environment. Reducing greenhouse gas emissions is an important goal and we work to limit greenhouse gas emissions by improving their infrastructure to minimize resource use, reduce costs and the carbon footprint.

Carbon Accounting and Management

We calculate our carbon footprint to establish a baseline and decide on actions to reduce our emissions going forward. Taking into consideration the breakdown of the emissions sources, we established a plan to reduce carbon emissions .

🔹 Advances in Greenhouse Gas (GHG) Reporting

Our Target for carbon emissions is a reduction in carbon emissions of 15 percent by 2030 reinforcing our commitment to climate action.

🔹 Circular Economy Initiatives
Our efforts this year included expanding e-waste management programs and transitioning toward more sustainable infrastructure solutions.

🔹 Strategic Shift to Cloud: Advancing Efficiency and Reducing Environmental Impact
We successfully decommissioned our Stockholm data center and transitioned to a more energy-efficient cloud infrastructure. This strategic move marks a major milestone, significantly reducing the energy and resource demands associated with maintaining physical infrastructure.

🔹 Strengthening Governance Frameworks
We introduced updated governance policies, including our Code of Conduct, Employee Grievance Policy, Group Privacy and Data Protection Policy, and Anti-Corruption Policy, strengthening our commitment to ethical business practices.

🔹 Achieving ISO Certifications
In 2024, we secured three important ISO certifications:

• ISO 27001 for Information Security
• ISO 9001 for Quality Management
• ISO 22301 for Business Continuity Management
  These certifications demonstrate our adherence to global best practices and operational excellence.

Sustainability reporting and beyond :

Double Materiality Assessment

• The double materiality analysis conducted with the help of an external agency which is required under the Corporate Sustainability Reporting Directive (CSRD) examines the external impact on Truecaller and also Truecaller’s impact on the environment and society. This two-dimensional approach allows us to identify and assess risks and opportunities – both within and outside of our organizational boundaries.
• Bringing in and compiling all of these perspectives resulted in the understanding that Truecaller should focus on the following sustainability topics:
• Environment: Reporting on carbon footprint and plans to reduce carbon emissions, green buildings and waste management
• Social responsibility: employee wellbeing, human capital, diversity, equality and inclusion, human rights, customer satisfaction and community engagement
• Governance: corporate and sustainability governance, trust and integrity, and data privacy and security (including cybersecurity and information security)

More on various areas that we focus can be read in our ESG Reports and Disclosures section.