Truecaller enables secure and relevant conversations between people and makes it effective for companies to reach consumers. Fraud and unwanted communication are endemic to digital economies, especially in emerging markets. Truecaller's mission is to create trust in communication. Fraud and unwanted communication have accompanied digital growth, which has led to unwanted calls and SMS as well as mistrust and hindering economic activity. Our estimate is that over $ 20 billion is lost to online fraud every year. On average, 1 in 4 calls and about 6 messages each day come from unknown numbers, resulting in the user hesitating to answer or write back. Truecaller's vision is to make the communication of the future smarter, safer and more efficient.
We are proud to share the progress made across our key focus areas in 2024, reflecting our ongoing commitment to responsible growth, transparency, and positive impact.
Among this year’s highlights:
As a digitized platform and service provider, Truecaller has a limited impact on the environment. Reducing greenhouse gas emissions is an important goal and we work to limit greenhouse gas emissions by improving their infrastructure to minimize resource use, reduce costs and the carbon footprint.
Carbon Accounting and Management
We calculate our carbon footprint to establish a baseline and decide on actions to reduce our emissions going forward. Taking into consideration the breakdown of the emissions sources, we established a plan to reduce carbon emissions .
🔹 Advances in Greenhouse Gas (GHG) Reporting
Our Target for carbon emissions is a reduction in carbon emissions of 15 percent by 2030 reinforcing our commitment to climate action.
🔹 Circular Economy Initiatives
Our efforts this year included expanding e-waste management programs and transitioning toward more sustainable infrastructure solutions.
🔹 Strategic Shift to Cloud: Advancing Efficiency and Reducing Environmental Impact
We successfully decommissioned our Stockholm data center and transitioned to a more energy-efficient cloud infrastructure. This strategic move marks a major milestone, significantly reducing the energy and resource demands associated with maintaining physical infrastructure.
🔹 Strengthening Governance Frameworks
We introduced updated governance policies, including our Code of Conduct, Employee Grievance Policy, Group Privacy and Data Protection Policy, and Anti-Corruption Policy, strengthening our commitment to ethical business practices.
🔹 Achieving ISO Certifications
In 2024, we secured three important ISO certifications:
More on various areas that we focus can be read in our ESG Reports and Disclosures section.